We always try to provide the best service possible, but there may be times when you feel this has not happened. The following information explains our in-house complaints procedure, drawn up to respond to patient grievances. We hope you will use it to allow us to look into and, if necessary, correct any problems that you have identified, or mistakes that have been made. Please note that we have to respect our duty of confidentiality to patients and a patient’s consent will be necessary if a complaint is not made by the patient in person.
If you wish to make a complaint, please fill in our "concerns form" that will be passed onto our Complaints Manager Alun Bevan. He will take the full details of the complaint and a decision will be made on how best to undertake the investigation. We believe it is important to deal with complaints swiftly, so you will be offered an appointment for a meeting to discuss the details of your complaint within ten days. Occasionally it may take longer, but we will keep you informed throughout. We will try to address your concerns, provide you with an explanation and discuss any action that may be needed.
If we are unable to resolve the concern raised, you have the opportunity to email our local Health Board using cav.concerns@wales.nhs.uk who will take the matter and discussions forward.
