Prescriptions

Prescription Requests

Please be aware that repeat prescriptions need to be ordered each time you need them, they do not print automatically. Your medication being put on repeat prescription means the doctor is happy for you to have several issues without the need for you to speak to a doctor first. To prevent errors, we DO NOT accept prescription requests over the phone. Requests take 4 working days to process this is excluding weekends and banks holidays.

Clifton Surgery can now send prescriptions electronically to your local pharmacy, please check if your regular pharmacy is set up for this service and they can nominate you then all of your prescriptions will be received by them electronically. 

Ways to order your repeat prescriptions.

·       Hand in your request to the surgery, you can either ask reception to print the right-hand side of your prescription and tick the item/s needed. You can also write your name, date of birth, the item/s you require and any specified pharmacy on a piece of paper and give it to the receptionist.

·        Email your request through to Prescriptions.W97060@wales.nhs.uk, please send an email including your name, date of birth, item/s your require and any pharmacy you may want your prescription sent to.

·         Online you can request your medication through the NHS Wales app if you haven’t signed up yet please go onto the following website to do so https://app.nhs.wales/login

·         Pharmacy your local pharmacy can order your prescriptions for you, you must set this up with them first then make the surgery aware so we can add that information onto your prescriptions.

If you have any queries regarding your prescriptions, please call the surgery between 11am-12pm Monday- Friday or 3pm-4pm Monday-Thursday to speak to our prescriptions clerk.

Electronic Prescribing Service

Clifton Surgery is currently live and using electronic prescribing.

What are electronic prescriptions?

Electronic prescriptions are an easier way to get your medicines. Instead of printing and signing paper prescriptions, staff at your GP practice will send them directly to the pharmacy you choose. EPS helps you, the NHS and the environment.

What do I need to do?

Just tell staff that you want to use EPS. We will do the rest. Staff can tell you how to order your prescription. The only change is that, in most cases, you won’t get the green prescription form from your GP practice. Electronic prescriptions – an easier way to get your medicines. https://dhcw.nhs.wales/digital-medicines.